Pricing is a crucial aspect of any MSP’s online backup service. It’s not just about being competitive; it’s about showcasing the value and quality of your services. This guide delves into the key elements that should influence your pricing strategy.

Business-Class Upload Speeds

Upload speed is a game-changer in backup services. Unlike limited speeds offered by providers like Carbonite, MSPs can offer much faster upload speeds, drastically reducing backup times and enhancing efficiency.

Unlimited Upload Speeds vs. Throttling

For large datasets, unlimited upload speeds are essential. Throttling, common in some backup services, can significantly prolong backup durations, making MSPs a superior choice for large-scale data needs.

Fast Restores

Quick data restoration is vital for businesses. MSPs can outperform other backup services with faster restore capabilities, a crucial selling point for potential clients.

Customer Support

Effective customer support is a cornerstone of MSP services. Combining setup assistance, proactive monitoring, and responsive support, MSPs provide a level of service that commodity backup services cannot match.

Market Analysis and Competitor Pricing

Begin your pricing strategy by conducting a detailed market analysis. Research what similar MSPs are charging and what services they include. Utilize industry reports and customer feedback to gauge the average pricing range. Understand your unique selling propositions (USPs) that differentiate you from competitors. This could include specialized services, superior customer support, or advanced technology. Use this information to position your services appropriately in the market, ensuring your pricing reflects the value you provide.

Cost Breakdown

Accurately calculating your costs is fundamental to setting the right price. Break down your expenses into categories such as infrastructure (servers, data centers), software licensing fees, staff salaries (including training and benefits), and ongoing maintenance and support. Consider the costs of updates, hardware replacements, and any other overheads. This detailed cost analysis ensures your pricing covers these expenses while remaining profitable.

Value-Based Pricing Models:

In value-based pricing, the price is set based on the perceived value to the customer rather than the cost. Assess how your services add value to your clients, like ensuring data security, providing reliable backups, or offering regulatory compliance. Highlight these benefits in your marketing and sales pitch, justifying a price that may be higher than standard market rates. Case studies or testimonials can be powerful tools in demonstrating this value.

Pricing for Different Service Tiers:

Consider offering tiered pricing to cater to a broader range of clients. A basic package might include essential backup services, a standard package could offer additional features like faster restoration times, and a premium package might encompass comprehensive services including 24/7 support and advanced security measures. Ensure the pricing of each tier reflects the level of service and benefits provided, catering to different customer needs and budgets.

Adjusting Prices Over Time:

Periodically review and adjust your pricing strategy to reflect changes in the market, operational costs, and customer demand. Be transparent with your clients about these changes and the reasons behind them. Regularly reviewing your pricing strategy ensures it remains competitive and aligned with the evolving market and your business goals.


When determining your pricing, consider the value you’re providing. Factors like administrative costs, tech support, and infrastructure should play into your pricing strategy. Remember, a lower price often means compromised quality.

Learn More About Pricing Your Online Backup Services

Check out our Cloud Backup For MSPs & Reseller Program page for more information about features and benefits and opportunities with the WholesaleBackup white label backup platform.